brands and labels

The Qualité Tourisme^TM , the state guaranteed brand

In order to provide a high quality service, to offer the best answer to our visitors and partners’s expectations and needs, the Caen la mer – Normandy tourist office and convention center is commited in a quality approach in order to receive the « Qualité Tourisme^TM » brand. This brand is considered as a reference for all french Tourist Offices.

Caen la mer- Normandy tourist office and convention center holds the « Qualité Tourisme^TM » brand since November 2014. It rewards our whole team for its involvment and professionalism.

Our main goal is to guarantee a professional welcome and promote all the quality services offered in our territory. In this way, Caen la mer – Normandy tourist office and convention center is commited to :

• Listening to our customers to facilitate their stay and give them our tips and personalized advises for some successful holidays,
• Providing with appropriate documents and information, updated and reliables,
• Considering remarks and suggestions in order to improve our quality of service,
• Providing to our customers a general and continuous information through our website and our interactive terminals,
• Offering appropriate services to the requests : guided tours, ticketing, reservation center…
• Showcasing the local expertise through our shops.

1st catégory classification

EIn addition to the Qualité Tourisme^TM brand, Caen la mer tourist office and convention center is classified since January 2016, 1st category, the excellence level of the national classification !

Cyclists welcome

The label « Accueil Vélo » has been obtained in 2015 for Caen and Ouistreham Riva-Bella offices : welcoming the cyclists and giving appropriate advises (bicycle paths, green lanes, bicycle rentals, reparation kit, accomodation…)

Tourism & Handicap

Ouistreham Riva Bella office has been labeled with the « Tourisme et handicap » label since 2013 for the four different handicaps : motor disability, visual, hearing and mental.

• Disabled parking space on the Casino parking, place Alfred Thomas, 20 meters away.
• Disabled accessible public WC square Braire l’Alleud, place Alfred Thoma, 50 meters away,
• Our adapted brochures :
  • 2 welcome brochures written in Braille upon request
  • One welcoming document in large font
  • An easy to read and understand document
  • A simplified version of the city map
  • A list of the accessible partners
• Adaptive equipment at disposal :
  • Voice recorded
  • Magnetic loop

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